Customer Care Coordinator
Clayton Rockwell Clayton Rockwell Rockwell, NC Rockwell, NC Full-time Full-time From $22 an hour From $22 an hour 12 days ago 12 days ago 12 days ago PLEASE SUBMIT YOUR APPLICATION AT:
careers.
claytonhomes.
com Position
Summary:
The Customer Care Coordinator is responsible for ensuring that our customer's experience is positive and timely by answering calls, prioritizing service needs, and entering data in an organized and purposeful manner.
Duties /
Responsibilities:
Manages large numbers of incoming calls.
Handles customer complaints, provides appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.
Keeps records of customer interactions, process customer data, and file documents.
Coordinates service requirements of customers effectively and timely.
Takes the extra mile by inquiring about service requests to ensure one-trip service completion.
Maintain physical and electronic records, effectively.
Other duties as assigned.
Qualifications:
High School diploma or equivalent.
Minimum 2 years of related experience in customer care coordination / administration.
Proficient in AS-400 and MS Office Products, including Excel.
Excellent phone etiquette and communication skills.
Must be well organized and able to effectively manage time.
Physical Demands:
Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc.
Must be able to communicate with others via phone, email, and in person.
Must be able to exchange accurate information with others.
Constantly works in an indoor, temperature-controlled, sealed-window office environment.
Work primarily involves sitting / standing.
Travel Requirements:
As needed, up to 10% Why Clayton? Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals.
Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
Clayton is proud to have earned spots on the following Forbes lists:
America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women.
At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
Job Type:
Full-time Pay:
From $22.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Referral program Vision insurance Experience level:
1 year Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
careers.
claytonhomes.
com Position
Summary:
The Customer Care Coordinator is responsible for ensuring that our customer's experience is positive and timely by answering calls, prioritizing service needs, and entering data in an organized and purposeful manner.
Duties /
Responsibilities:
Manages large numbers of incoming calls.
Handles customer complaints, provides appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.
Keeps records of customer interactions, process customer data, and file documents.
Coordinates service requirements of customers effectively and timely.
Takes the extra mile by inquiring about service requests to ensure one-trip service completion.
Maintain physical and electronic records, effectively.
Other duties as assigned.
Qualifications:
High School diploma or equivalent.
Minimum 2 years of related experience in customer care coordination / administration.
Proficient in AS-400 and MS Office Products, including Excel.
Excellent phone etiquette and communication skills.
Must be well organized and able to effectively manage time.
Physical Demands:
Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc.
Must be able to communicate with others via phone, email, and in person.
Must be able to exchange accurate information with others.
Constantly works in an indoor, temperature-controlled, sealed-window office environment.
Work primarily involves sitting / standing.
Travel Requirements:
As needed, up to 10% Why Clayton? Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals.
Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
Clayton is proud to have earned spots on the following Forbes lists:
America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women.
At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
Job Type:
Full-time Pay:
From $22.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Referral program Vision insurance Experience level:
1 year Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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